Johnrhey Icaonapo

About

I am a motivated and dedicated individual with a passion for delivering excellent customer service. Currently, I am a third-year undergraduate in Bachelor of Science in Information Technology at Negros Oriental State University, where I have built a solid foundation in IT concepts and practical skills that complement my experience in customer service.Over the past two years, I have gained valuable experience as a Customer Service Representative in various sectors, including healthcare, hotel reservations, and retail. In the retail industry, I developed strong skills in managing customer inquiries, handling product-related questions, and providing detailed product information, ensuring that every customer left satisfied with their purchase. These roles have further enhanced my ability to address customer inquiries, resolve issues efficiently, and ensure satisfaction in fast-paced environments. I take pride in my ability to stay composed and provide thoughtful solutions, even under pressure.My communication skills, both verbal and written, combined with my adaptability and problem-solving abilities, enable me to effectively assist customers and meet their diverse needs. I am fluent in English, Tagalog, and Bisaya, which empowers me to connect with a broad range of customers, offering them a seamless and personalized service experience.I firmly believe in treating every customer with respect, actively listening to their concerns, and collaborating with my team to find the most effective solutions. I am also committed to continuous learning and growth, both academically and professionally, as I aim to improve my skills and contribute meaningfully to any organization I join.

Skills

  • Effective Communication: Strong verbal and written communication to engage and assist customers.

  • Problem-Solving: Ability to quickly identify issues and resolve them efficiently.

  • Customer Relationship Management: Building lasting relationships through excellent service.

  • Conflict Resolution: De-escalating customer concerns with professionalism and patience.

  • Multitasking: Managing multiple tasks and inquiries in fast-paced environments.

  • Product Knowledge: Expertise in hotel reservations, retail, and healthcare services.

  • Time Management: Prioritizing tasks to meet customer needs promptly.

  • Adaptability: Adjusting to changing customer demands and environments.

  • Languages: Fluent in English, Tagalog, and Bisaya.